*Australian Small Equine Association (ASEA) Refund and Cancellation Policy*

The Australian Small Equine Association (ASEA) is committed to promoting and supporting the small equine community through various events, memberships, and activities. As a not-for-profit organization, we strive to maintain transparency and fairness in all our transactions. Below are our guidelines for refunds and cancellations.

#### *1. Membership Fees*

- *New Memberships:*
- *Refunds:* Membership fees are non-refundable once the membership has been processed and confirmed.
- *Cancellations:* Members may cancel their membership at any time; however, no refund will be provided.

- *Renewal Fees:*
- *Refunds:* Renewal fees are non-refundable once the renewal has been processed.
- *Cancellations:* Members who cancel their membership after renewing will not receive a refund.

#### *2. Event Registrations*

- *Cancellation by Participant:*
- *Notification:* Participants must provide written notice of cancellation at least 14 days before the event to be eligible for a refund.
- *Refunds:*
- *Full Refund:* Provided if cancellation is made 14 days prior to the event.
- *Partial Refund:* 50% refund if cancellation is made between 7 to 13 days before the event.
- *No Refund:* No refunds will be given for cancellations made less than 7 days before the event.

- *Cancellation by ASEA:*
- If ASEA cancels or postpones an event, participants will receive a full refund of the registration fee or the option to transfer their registration to a rescheduled date or alternative event.

#### *3. Merchandise Sales*

- *Returns and Refunds:*
- Merchandise can be returned within 30 days of purchase for a full refund, provided the items are in original condition and packaging.
- Return shipping costs are the responsibility of the purchaser unless the item is defective or incorrect.

- *Exchanges:*
- Exchanges are subject to availability and must be made within 30 days of purchase.

#### *4. Donations*

- *Refunds:*
- Donations to ASEA are non-refundable. We appreciate your support and understanding in this matter.

#### *5. Online Shows and Competitions*

- *Entry Fees:*
- *Refunds:* Entry fees for online shows and competitions are non-refundable once the entry has been submitted.
- *Cancellations:* Participants may withdraw from a competition, but no refund will be provided for the entry fee.

#### *6. Workshops and Training Sessions*

- *Cancellation by Participant:*
- *Notification:* Participants must notify ASEA in writing at least 7 days before the session for a full refund.
- *No Refund:* Cancellations made less than 7 days prior to the session will not be eligible for a refund.

- *Cancellation by ASEA:*
- A full refund will be provided if ASEA cancels a workshop or training session.

#### *7. Exceptions*

- In exceptional circumstances, ASEA may consider refund requests outside the stated terms on a case-by-case basis. This is at the sole discretion of ASEA and will require written justification for the refund request.

#### *Contact Information*

For refund or cancellation inquiries, please contact us at:

- *Email:* support@smallequine.com.au
- *Phone:* +61 123 456 789
- *Mail:* Australian Small Equine Association, PO Box 123, Anytown, Australia

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### *Policy Review*

This refund and cancellation policy is subject to review and change at the discretion of the Australian Small Equine Association. Members and participants will be notified of any significant changes.

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This policy aims to balance the needs of members and participants with the operational requirements of ASEA, ensuring fairness and clarity in all transactions. Feel free to modify any sections to better align with the specific needs and practices of the ASEA